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I would like to receive your newsletter. How do I do that?

We are happy to hear that you would like to be among the first to receive information about our campaigns, news and good offers in our weekly newsletters.

We have a section called “Sign up to newsletter” fill out the form with your information and Remember to tick that you wish to receive e-mails from us.

I would like to turn off the newsletters. What do I need to do? 

If you would like to turn off the newsletter then send us a email to hello@favoriteonez.com 


 

Products:

How do you recommend I wash my lingerie and loungewear?

  • See the section “underwear care” on the bottom of our website or this link: Care Guide

 

What should I do if my size is sold out? 

  • Most of our collections are seasonal items and unfortunately will not be restocked once they are sold out. Reach out to us on hello@favoriteonez.com or via our chat box - we’ll gladly assist you to find an alternative or see if the item will be restocked.  

 

How do I know which size to choose?

  • Your bra size is based on two things: your circumference (measured around your body just below your breasts) and your cup size. You find the size by taking the difference between the measurement of your breasts and your circumference. “Click here” to learn more about how to find your correct bra size. 

 

I have received a damaged package. What should I do?

Contact customer service and we will reply to you as soon as possible 

Return:

 

How do I return my order?

Check out our page “return and refunds”, we are sure your question will be answered, if not then reach out to us on hello@favoriteonez.com or via our chat box. 

 

When will I receive a refund for the products I have returned? 

The refund will be processed promptly, within 14 days of the customer letting us know about their return decision. There may be a delay until goods are delivered back or until the customer proves goods were sent back. 

I'm missing a return label. How do I get a new one? 

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Do I have to pay anything to return an order? 

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Technical issues:

 

I'm having trouble using your website. What should I do?

1.  Delete your cookies

In some cases, you may need to delete your cookies (which is a small innocuous file that is temporarily stored on your computer to tell us who you are the next time you visit our website). Please note that deleting your cookies will remove any products that you may have already placed in the basket.

 

You will be able to delete cookies in 'tools' or 'history' in your web browser. Note that you can also try opening our website in 'Incognito Mode'.

 

2. Restart your browser

Once you have deleted your cookies, please close your browser, reopen it, and then go to our website again.

 

3. Contact us

If you still have problems with our site, do not hesitate to contact our customer service staff and try to give us as much information about the problem as possible:

- screenshots of the errors you got

- from which browser you have visited our website (Chrome, Safari, Internet explorer)

- If mobile, what operating system your device has (eg IOS 13.5.1, Android 11)

I'm not receiving any emails from Favorite Onez. What should I do?

Hvis du ikke får mails fra os, kan de være havnet i din spam- eller uønsket mail-mappe. Tjek venligst disse mapper, og hvis vores mails er der, skal du markere dem som "ikke spam" eller "ikke uønsket mail". Dette vil sikre, at fremtidige mails leveres direkte til din almindelige indbakke.

 

Ordering and delivery:

 

Where is my package?

You will receive a confirmation by email when your package has been sent.

 

If you want to track your package, you can do this with the Track & Trace code on the PostNord website.

You will find this code in the email you receive when your goods have left our warehouse

 

I have not received my order, what do I do?

Unfortunately, it may take longer than expected to process your order. We do everything we can to be able to deliver it to you as soon as possible. If it takes longer than initially promised, please contact customer service.

 

How much is delivery?

 

What delivery options do you offer? 

 

How long does delivery take?

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